Why do we end up shooting in the dark? by Preethi Rao

ImageA problem that many of us training professionals struggle with – is how to ensure that the training program we conduct actually makes a difference.

The sequence of events that usually unfolds is –

We receive the training need from operations

We ask a few basic questions to understand the specific problem

We rush of to design and then deliver the training program

Once the program is done we don’t really know if we were effective since we didn’t know what the actual issue was to begin with.

In other words we end up shooting in the dark.

In order to make sure that we know we have done an effective job every single time we conduct a training program, it is necessary to have a detailed dialogue with the operations team and understand their requirements.

To evaluate Level 3 behaviors, it’s necessary to begin with the end in mind. Probe to find out the one or two key behaviors that the stakeholders would like to see change. For e.g. Critical Behaviors for a presentation skills program may be ‘The participants can manage time during the presentation’ ‘The participants can handle questions while staying within the framework of the topic’

It is important to restrict the number of critical behaviors to a maximum of 3 per program.  Too many critical behaviors will dilute the focus and participants will be unable to concentrate.

We should also ensure that there is a support system in place to aid the participants in demonstrating the critical behaviors on an on-going basis. In the presentation skills example, one of the supporting measures would be organizing practice presentations where the participants are observed and given feedback. This post training support should also be a part of training design.

With predefined critical behaviors and a robust support system in place, we as learning partners can ensure that the training we provide is effective and can be evaluated up to Level 3.

Preethi Rao is the training effectiveness specialist for C2C Consulting & Training Pvt Ltd, the only official affiliate of (The One and Only) Kirkpatrick Partners in India, She uses her 15 years of experience in L&D to enable her clients to assess the effectiveness of their training initiatives. You can reach our to her at kirkpatrick@concept2competence.com

Advertisements
This entry was posted in Consulting, Learning and Development, Organizational Development, Training and tagged , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s